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  "path": "/federal-insights/2026/03/modernizing-the-federal-contact-center-the-verizon-and-genesys-partnership/",
  "publishedAt": "2026-03-31T16:07:12.000Z",
  "site": "https://federalnewsnetwork.com",
  "tags": [
    "All News",
    "Federal Insights",
    "Genesys",
    "Karen Tuttle",
    "Steve Boberski",
    "Verizon"
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  "textContent": "In a recent Federal Insights interview, Verizon’s Karen Tuttle and Genesys' Steve Boberski discussed how agencies can de-risk modernization efforts by applying",
  "title": "Modernizing the federal contact center: The Verizon and Genesys partnership"
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