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  "path": "/business-news/retail/nordstrom-milestone-customer-service-1238456775/",
  "publishedAt": "2026-02-12T05:01:00.000Z",
  "site": "https://wwd.com",
  "tags": [
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    "beauty",
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  "textContent": "Nordstrom employees explain how they connect with customers.",
  "title": "The Answers Are on the Floor: How Nordstrom Sustains Its Reputation for Customer Service"
}