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  "path": "/incidents/8n2trsx9hft5",
  "publishedAt": "2026-04-13T15:12:05.000Z",
  "site": "https://status.devicemagic.com",
  "textContent": "Apr 13, 11:12 EDT\n**Resolved** - The issue affecting our Support email at support@devicemagic.com has been resolved and email communication is now fully operational.\n\nYou can once again reach our Support team via email or continue using live chat by logging into the Device Magic Management Console and selecting the chat icon in the bottom-right corner of your screen.\n\nThank you for your patience while we addressed this issue!\n\nApr 13, 11:10 EDT\n**Update** - We are continuing to work on a fix for this issue.\n\nApr 13, 10:46 EDT\n**Identified** - Our Support email at support@devicemagic.com is currently experiencing issues and we’re unable to receive new emails right now.\n\nLive chat support remains fully available. To reach our team, please log into the Device Magic Management Console and click the chat icon in the bottom-right corner of your screen to start a conversation with Support.\n\nWe’re actively working to resolve the email issue and will post an update once it’s been fixed.\n\nThank you for your patience - and please use chat to contact us in the meantime!",
  "title": "Resolved: Support Email Now Fully Functional",
  "updatedAt": "2026-04-13T15:12:05.000Z"
}