Finding ‘Joy’: One Inspire Manager’s Career Supporting Guests, Franchisees, and His Community

When Seamus Butler graduated with his Master’s in 2021 and joined the workforce, he accepted a job as a postman in his hometown of Waltham, Massachusetts, where he was immediately exposed to the importance of exceptional customer service in everyday interactions. When the opportunity arose to apply those skills at Dunkin’ and Baskin-Robbins, he leapt at the opportunity. “I began working as a Customer Relations Coordinator for both Baskin-Robbins and Dunkin’, and I got a glimpse into the world of Baskin-Robbins,” recalls Seamus. “The brand ... Read More