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  "path": "/story/empathy-starwood-clio-knowles-leadership-trait",
  "publishedAt": "2026-05-15T15:57:00.000Z",
  "site": "https://www.glamour.com",
  "tags": [
    "Culture",
    "doing the work",
    "career advice",
    "Doing the Work"
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  "textContent": "The Starwood executive opens up about her unconventional path from drama school to hospitality leadership, the importance of creating a caring culture at work, and why she believes great managers truly know their teams like friends.",
  "title": "Empathy Is Clio Knowles’s Most Important Leadership Trait"
}