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  "path": "/pro/is-your-it-ticket-being-lost-in-the-ghost-shift-new-report-finds-nearly-half-of-complaints-now-land-after-hours",
  "publishedAt": "2026-04-30T09:19:43.000Z",
  "site": "https://www.techradar.com",
  "tags": [
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  "textContent": "Already-stretched IT workers are now facing IT tickets after hours, support requests through improper channels and occasional surges.",
  "title": "Is your IT ticket being lost in the 'ghost shift'? New report finds nearly half of complaints now land after hours"
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