Incident with Pull Requests

May 6, 19:04 UTC Resolved - This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.

May 6, 19:04 UTC Update - Mitigations have been fully applied and we are seeing full recovery of functionality on Pull Request threads. We are continuing to monitor to ensure sustained recovery.

May 6, 17:52 UTC Update - Creation of new Pull Request threads (including line and file comments) continues to be affected although we are seeing partial recovery.

A mitigation is being applied to continue to accelerate recovery with complete recovery expected by 8:00pm UTC.

Top-level comments on pull requests still function and should remain usable during recovery. Opening and merging pull requests, actions, and other pull request operations remain functional.

May 6, 16:20 UTC Update - Creation of new Pull Request threads (including line and file comments) continues to be affected.

Top-level comments on pull requests still function and should remain usable during recovery. Opening and merging pull requests, actions, and other pull request operations remain functional.

A mitigation is being applied. Recovery is expected to be gradual, with complete recovery expected by 8:00pm UTC.

May 6, 16:07 UTC Update - Pull Requests is experiencing degraded availability. We are continuing to investigate.

May 6, 15:55 UTC Update - Creation of new Pull Request threads (including line and file comments) continues to be affected. We have identified the cause of the issue and have started taking steps to mitigate this issue.

May 6, 15:28 UTC Update - We are investigating failures for new thread creation on Pull Requests. Responses to existing pull request threads are unaffected.

May 6, 15:25 UTC Investigating - We are investigating reports of degraded performance for Pull Requests