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  "path": "/incidents/fzc939ccs2r0",
  "publishedAt": "2026-03-20T13:07:28.000Z",
  "site": "https://status.precisely.com",
  "textContent": "Mar 20, 09:07 EDT\n**Resolved** - Dear Spectrum OnDemand APIs customer,\n\nWe experienced technical issues starting at 6:30 AM ET. We began seeing recovery at 8:30 AM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored.\n\nWe apologize for any inconvenience you may have experience during these issues.\n\nThis is the final update.\n\nThank you,\n\nThe Spectrum OnDemand Team\n\nMar 20, 09:06 EDT\n**Investigating** - Dear Spectrum OnDemand APIs customer,\n\nWe experienced technical issues starting at 6:30 AM ET. We began seeing recovery at 8:30 AM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored.\n\nWe apologize for any inconvenience you may have experience during these issues.\n\nThis is the final update.\n\nThank you,\n\nThe Spectrum OnDemand Team\n\nMar 20, 09:03 EDT\n**Identified** - Dear Spectrum OnDemand APIs customer,\n\nAt 6:30 AM ET Spectrum OnDemand began experiencing issues.\n- the Emergency Response Team has restored services and we continue to monitor for further issues.\n- the Emergency Response Team continues to investigate.\n\nThank you for your patience as we continue to work to assure the highest possible level of service.\n\nThe Spectrum OnDemand Team\n\nMar 20, 07:21 EDT\n**Investigating** - Dear Spectrum OnDemand APIs customer,\n\nWe are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs.\n\nOur Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible.\nWe apologize for any inconvenience and thank you for your continued business with Precisely.\n\nThank you,\nThe Spectrum OnDemand Team",
  "title": "Spectrum OnDemand APIs - Service Issue",
  "updatedAt": "2026-03-20T13:07:28.000Z"
}