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  "path": "/2026/05/28/uber-adds-major-new-safety-feature-allowing-recording-journeys-28550567/",
  "publishedAt": "2026-05-28T11:09:32.000Z",
  "site": "https://metro.co.uk",
  "tags": [
    "News",
    "UK",
    "Travel News",
    "Uber",
    "tackle safety concerns",
    "News Updates",
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    "London",
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    "Add Metro as a Preferred Source on Google\nAdd as preferred source"
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  "textContent": "Uber has revealed a new feature designed to boost safety for riders and drivers (Picture: Getty Images)\n\nUber passengers will be able to hit the record button on journeys to capture audio after a new feature to tackle safety concerns was added.\n\nThe company has become synonymous with ride-hailing in the UK. Uber is thought to have more than 100,000 drivers on its platform and millions of riders.\n\nIn a bid to make the interactions safer for passengers and drivers, Uber announced its latest features today, including the voice recording option and verification for customers.\n\n## How does it work?\n\nUber said the tool will give riders and drivers ‘extra peace of mind.’\n\n##  Sign up for all of the latest stories\n\nStart your day informed with Metro's **News Updates** newsletter or get **Breaking News** alerts the moment it happens.\n\nA screengrab shows how the audio record option will appear on the Uber app when it launches (Picture: Uber/PA Wire)\n\nThe record option will be available on the app either before or during a trip, with a button to start recording appearing on the screen.\n\nThe audio will be encrypted and stored on the customer’s phone.\n\nBut the audio won’t be sent to Uber automatically – they can only access it if it is uploaded through the app as part of a safety record.\n\nPOLL\n\nPoll\n\n### Have you felt unsafe during an Uber journey?\n\n  * YesCheck\n\n  * NoCheck\n\n\n\n\nThe audio will be deleted after two weeks if no safety report is lodged.\n\nMeanwhile, Uber drivers will receive a notification if the audio record is activated before the journey.\n\nThey will then have the option to cancel the booking without a penalty.\n\nHow the Uber app will look if the audio recording is activated during a trip (Picture: Uber)\n\nThe audio recording option will go live today for most of the UK, while London will follow later.\n\nIf the passenger activates the audio recording during the ride, the driver won’t be notified to avoid escalating any potential safety situation, **Metro** understands.\n\nIf the recording is submitted to Uber with a safety report, the driver will be notified.\n\n## What other Uber features are new?\n\nFrom next week, passengers can get verified on the app, which will be visible to drivers.\n\nThose customers who have had their details cross-checked by uploading a picture of their ID and a selfie, or verified details with a third-party database, will have a verified badge on their profile.\n\nThis option is set to be rolled out from June.\n\nKola Olalekan, an Uber driver and the branch secretary of the GMB union, said seeing a verified badge on a profile would make him much more likely to accept a booking because of ‘extra confidence’ it gives.\n\nThe new voice recording safety feature will be available on Uber for UK users today, and will be rolled out in London later (Picture: Jakub Porzycki/NurPhoto via Getty Images)\n\nAndrew Brem, the general manager of Uber UK, said: ‘We are always investing in new ways to make journeys even safer.\n\n‘These new safety features provide both riders and drivers with extra peace of mind.\n\n‘Riders can record the audio of their journeys securely, and drivers can feel more confident about who is getting in their car.’\n\nDrivers and safety campaigners welcomed the safety changes.\n\nLucy Duckworth, from the Survivors Trust representing rape and sexual abuse victims, said the two new features are a step towards giving riders and drivers more confidence about journeys.\n\nShe said: ‘We have to create a safety-first culture as a society, where people respect each other and unsafe behaviour is challenged.’\n\n******Get in touch with our news team by emailing us atwebnews@metro.co.uk.******\n\n**For more stories like this,** check our news page.\n\nComment now Comments \nAdd Metro as a Preferred Source on Google\nAdd as preferred source\n",
  "title": "Uber adds major new safety feature allowing recording of journeys"
}