My broadband upgrade

This has been so frustrating. In the UK, British Telecom (the former state-owned company that controls the traditional phone network and by extension most of the Internet infrastructure) has been pushing to get the traditional copper-wire phone network closed down and for everyone who wants/needs landlines to move on to digital services, so for at least a couple of years my ISP and BT have been nagging me to upgrade my broadband / landline (my landline is my primary point of contact for my business). I've been putting it off because I've had a fair amount of anxiety over "what if they screw it up and I'm without my landline / business phone number", combined with various customers' experiences that suggest to me that plenty of digital voice migrations have not gone according to plan. After receiving another nag e-mail from my ISP, I decide to get on with it and it would be better to do it sooner rather than wait for the undefined "last minute". During the ordering process, I... Read more