Zendesk agrees to acquire Forethought, which makes AI-powered customer support software, for an undisclosed sum; Forethought has raised $115M (Julie Bort/TechCrunch)

Julie Bort / TechCrunch: Zendesk agrees to acquire Forethought, which makes AI-powered customer support software, for an undisclosed sum; Forethought has raised $115M   —  Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday.