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  "description": "The CX AI Design Lab is a fully sponsored, in‑person intensive in Cape Town and Johannesburg, where CX, contact centre and BPO leaders spend one day using leading generative AI models to tackle their own challenges – no technical background needed.",
  "path": "/events/cx-ai-design-lab-one-intensive-day-to-design-and-test-ai-enabled-cx-solutions/",
  "publishedAt": "2026-03-18T13:56:25.000Z",
  "site": "https://www.getai.cc",
  "tags": [
    "Contact UsLet’s Connect!Get AIEditorial"
  ],
  "textContent": "AI is already reshaping customer and agent experiences. The **CX AI Design Lab** is a sponsored, in‑person intensive in **Cape Town** and **Johannesburg** with**** leading generative AI models to design and test solutions to real challenges from their own organisations—no technical prerequisites required.\n\n## What is the CX AI Design Lab?\n\nThe CX AI Design Lab is a **one‑day, highly interactive workshop** that combines AI literacy with practical design work.\n\nAcross eight hours together, participants are supported to:\n\n  * Apply **human‑centred AI principles** to real CX challenges from their own environments.\n  * Design and test **AI‑enabled improvements** for key journeys and agent workflows.\n  * Develop at least one **solution concept and clear next steps** to take back into their organisations.\n\n\n\nThe emphasis is on solutions that are both **useful and safe** , consistent with a proven underlying workshop format that focuses on model strengths and weaknesses, user risk and safeguards.\n\n## Who is it for?\n\nPer city (Cape Town and Johannesburg), the Lab is limited to **up to 20 participants** to keep the experience intimate and collaborative.\n\nIt’s designed for:\n\n  * CX and **contact centre leaders** (heads of CX, heads of contact centres, operations leaders)\n  * **BPO leaders** and client service/operations managers\n  * Senior **team leaders, WFM and Quality leaders**\n  * Product, digital or transformation leaders who are accountable for **AI‑related decisions or frontline experience**\n\n\n\n* * *\n\n## What participants leave with\n\nThe Lab is built on a one‑day AI training format that delivers three clear outcomes for every participant:​\n\n### 1. Model insight\n\nHands‑on insight into the **strengths and weaknesses of 7–8 leading generative AI models** , experienced on realistic CX and contact centre tasks such as summarisation, drafting, and analysis.​​\n\n### 2. Working solution\n\nA **working AI‑enabled solution concept** designed around a real problem from the participant’s own organisation or ecosystem—for example, a specific journey step, queue, or agent workflow.​\n\n### 3. Safety awareness\n\nA solid understanding of **where language models can be dangerous for users** —and practical ideas for how to safeguard against those risks in customer and agent interactions (e.g., guardrails, human‑in‑the‑loop checks, escalation paths).​​\n\nThese outcomes also mean participants are eligible and well‑placed to continue into a 6‑week AI agent‑builder course, should they wish to go deeper.\n\n* * *\n\n## Why this Lab, why now?\n\nGlobal research shows that CX organisations are rapidly investing in AI, but many leaders still lack **practical, role‑specific experience** working with these models on their own journeys and metrics. The CX AI Design Lab addresses this by giving leaders:\n\n  * A safe, vendor‑neutral space to **see how models actually behave** on their own kinds of problems.\n  * Time and support to **design solutions that respect customers, agents and regulation** , not just efficiency targets.​\n  * A community of peers facing similar decisions in CX, contact centres and BPOs.\n\n\n\n* * *\n\n## Event details\n\n  * **Format:** 1‑day, in‑person, intensive workshop\n  * **Locations:** Cape Town and Johannesburg\n  * **Group size:** Up to 20 participants per city\n  * **Cost to participants:** Fully sponsored seats (thanks to event partners TBC)\n  * **Prerequisites:** None – no coding or prior AI experience required.​\n\n\n\nFinal dates and venues will be confirmed directly with interested leaders and sponsors.\n\n* * *\n\n## Interested in attending?\n\nIf you’re a CX, contact centre or BPO leader and would like to be considered for the CX AI Design Lab in Cape Town or Johannesburg:\n\n**Please contact us via the****Get AI Contact****page and include “CX AI Design Lab – Attendance” in your subject line or first sentence.**\n\nThis helps us prioritise places and keep you informed as dates and venues are confirmed.\n\n* * *\n\n## Interested in sponsoring or co‑hosting?\n\nThe CX AI Design Lab offers sponsors a chance to:\n\n  * Back a **concrete, outcomes‑based learning experience** rather than another abstract AI event.\n  * Support **the wider CX community** with a tightly applied, practice‑based day.\n  * Associate your brand with **practical, safe and human‑aware AI learning** that prepares leaders for the next stage of AI agent deployment in CX.​​\n\n\n\nIf your organisation is interested in partnering, sponsoring, or exploring a tailored version of the Lab:\n\n**Please contact us via the****Get AI Contact****page and include “CX AI Design Lab – Sponsorship” in your subject line or first sentence.**\n\nWe’ll follow up to share options and explore the best fit for your brand and goals.\n\nContact UsLet’s Connect!Get AIEditorial\n\nInterested to learn more and lead the pack?\n\n##\n\n##",
  "title": "CX AI Design Lab - One intensive day to design and test AI‑enabled CX solutions",
  "updatedAt": "2026-03-18T13:56:25.939Z"
}