External Publication
Visit Post

Women Leading AI in CX: 6 Weeks to Your Human-Centred AI Playbook

getai.cc February 9, 2026
Source

Cohort 2 Applications - Launching in July (17/20 spaces available)

COHORT 1 - CLOSED (ALL 20 SPACES SECURED)

AI is reshaping customer experience, contact centres and BPOs – and many of the people leading these transformations are women. Yet most AI conversations and communities still don't reflect their realities, constraints or voices.

📣

Join the list of women that is pioneering the DNA of Human-Centred AI Strategies!

Based on the success & interest from cohort 1, we're launching cohort 2 of the exclusive 6-week AI strategy lab program for women in senior CX, contact centre and BPO roles who are involved in AI initiatives and want to accelerate their impact alongside peers facing similar challenges.

Apply Here

✅Applications will primarily be evaluated based on the criteria and seniority outlined below. Submitting a completed application takes approximately 5–7 minutes, and only fully completed applications will be considered. To ensure fair consideration and due to limited capacity, preference will be given to completed applications received in the order received. 1st come, 1st serve (based on criteria met).

❓Not a woman, but interested in a similar program? We'd like to hear from you here.

SponsorshipsBe part of shaping the future of CX, BPO & Contact Experience Centres.Get AIEditorial

Interested in sponsoring this event and associating your brand with Human-Centred AI Strategies?

What the program offers

Over 6 weeks, you will:

  • Join live, expert, women-led sessions on AI use cases in CX/contact centres/BPOs, workforce transformation, governance and Human-Centred AI design.
  • Collaborate with seasoned practitioners across CX, AI, and BPO leadership.
  • Engage in high-level exchange with industry veterans and AI pioneers.
  • Work alongside a Brain Trust of CX and BPO executive leadership.
  • Leave with having created a concrete "Human-Centred AI in CX Playbook" tailored to your organisation.

Time commitment: around 2 hours per week (live sessions plus light preparation). Format: Fully virtual. Timeslots will be allocated based on availability. Recorded sessions will also be available.

Investment and sponsorship

  • We're working hard to make Cohort 2 accessible to everyone by securing vendor sponsorships to fully fund all 20 places — at no cost to participants
  • Your application responses will help us demonstrate that demand and finalise sponsorship commitments.
  • In the unlikely event sponsorship doesn't materialise, a small introductory fee of ~R4,500–R6,500 would apply. This is routinely covered, under certain circumstances, by employer professional development budgets, so it wouldn't come out of your pocket.

Your application answers will help us:

  • Understand how your organisation thinks about this kind of development.
  • Shape the final interest & demand for Cohort 2.
  • Decide how to prioritise fully sponsored places.

Who should apply

You're likely a strong fit if you:

  • Are you a woman in a senior or rising-senior role, such as:
    • Head of CX / Customer Operations / Customer Success
    • Head of Contact Centre / Operations Manager / WFM Lead
    • BPO Operations / Account Director / Site Lead
    • CX/contact-centre-focused Analytics or BI Lead
  • Have real influence or ownership over AI-related projects in CX, contact centres or BPOs.
  • Can commit around 2 hours per week for the 6-week duration.
  • Are willing to share openly, learn from others and contribute to a trusted peer group.

If you're earlier in your career or not yet involved in AI decisions, you're still welcome to apply, and we may consider you for future offerings better aligned to your stage.

Membership & updates

This program is part of the wider getai.cc community for CX, contact centre and BPO leaders.

To apply, you must either be a free getai.cc member or agree to be added as a free member as part of your application. This means:

  • You'll receive our email updates and resources on AI in CX/contact centres.
  • You'll get first access to future programs, events and research.
  • You can unsubscribe at any time, but an active membership is required to participate in this cohort.

Also, remember to follow us here and enable all reminders🔔 to receive the latest updates on this program.

How to apply

The application takes about 5–7 minutes and covers:

  • Your role and operational context
  • Your AI maturity and current challenges
  • Your goals for joining the program
  • How your organisation typically funds leadership development
  • Whether you'd like to be considered for any fully sponsored places

By applying, you agree to be added as a free getai.cc member (if you are not already) so we can share program updates and related resources.

👉 Apply for Cohort 2 here

Key dates (Cohort 2)

  • Applications open: 17 March 2026
  • Applications close: 30 April 2026
  • Acceptance emails: within 7–14 days after applications close
  • Cohort 2 start date: July 2026 - TBC

If you're interested and this resonates with your current remit, we'd love to hear from you.

Questions? Send us a message here. Not a woman, but interested in a similar program? We'd like to hear from you here.

Apply Here

FAQ

1. Do I need to be “technical” or work in IT/data?

No. This is for business and operations leaders. You don’t need to code or build models. You do need to be close enough to AI decisions to care about strategy, people impact and outcomes.

2. Why is this women-only?

Women are at the centre of customer and agent care, but are still underrepresented in the rooms where AI strategy is set. This cohort creates a space where women leaders can speak frankly about AI, people, politics and risk – and shape Human-Centred AI from that lived experience.

3. How much time will this actually take?

This has not yet been finalised. We estiamte: Around 2 hours per week for 6 weeks :

  • 60–90 minutes for a live session
  • 30–45 minutes for light prep or pod check-ins

If you miss a live session, you’ll get the recording.

4.Will this turn into vendor sales pitches?

  • Core strategy sessions
  • * Led by ****1–2 independent moderators**** whose job includes keeping the space vendor-neutral.
    • Strict no-pitch policy : no product demos, no pricing talk, no “book a meeting” nudges.
    • Industry and technology leaders will be carefully selected and will serve only as educators and trusted advisors , sharing case studies on what worked, what failed, and how to think about AI in CX/contact centres/BPOs.
  • If Sponsored: spotlight slots (clearly marked, time-boxed)
  • * Sponsors will receive a separate & limited ****20-40-minute session**** to present their solutions and offers.
    • These are clearly labelled as sponsor sessions , separate from the core strategy design flow, so you always know when you’re in “learning and design” vs “vendor spotlight”.

The moderators are explicitly responsible for protecting the learning space and making sure that any vendor involvement serves your development first.

Discussion in the ATmosphere

Loading comments...