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  "path": "/thought-leader/opinion/2026-04-29-when-service-becomes-a-favour-reclaiming-accountability-in-south-africas-public-sector/",
  "publishedAt": "2026-04-29T12:01:49.000Z",
  "site": "https://mg.co.za",
  "tags": [
    "Opinion",
    "Thought Leader",
    "opinion",
    "Public Service",
    "Responsive Leadership",
    "Service Delivery",
    "Water Outages"
  ],
  "textContent": "South Africans deserve better. They deserve a public service that works, that listens and that cares. They deserve assurance, not uncertainty that when an issue is reported, it will be resolved. They deserve a government that understands that behind every service request is a human story",
  "title": "When service becomes a favour: Reclaiming accountability in South Africa’s public sector"
}