I’m a serial complainer and get £360 a year in compensation – it tops up my benefits & you can do it too

AS I scrabble in the dark for a lighter and a candle in the top kitchen drawer, a feeling of smugness washes over me. The heating and electricity has now been down for 24 hours. I'm cold and it's dark in the midst of a bleak winter. Yet I feel so smug because mistakes like...